Branch Operations Leader: Elevate Client Experience & Team

JPMorgan Chase & Co.; Ocean City (NJ); On-site; USD 60,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead for our New Jersey branch to oversee daily operations, greet clients, and ensure accurate transactions with strong compliance.

You will lead a team, manage lobby flow, and promote self-service options to enhance the client experience. You will collaborate with the Branch Manager to maintain loss control, audits, and regulatory adherence while building lasting client relationships and mentoring staff through the Branch Operations Training

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Strong detail orientation and organizational skills.
• Proven leadership and operational proficiency in transactions.
• Ability to educate and keep the branch team informed.
• Excellent client engagement and relationship-building.
• 1+ year of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Availability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Leadership

Attention to detail

Regulatory banking knowledge

Customer engagement

Team collaboration

Education & coaching

Retail banking experience

Time management

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead for our New Jersey branch to oversee daily operations, greet clients, and ensure accurate transactions with strong compliance.

You will lead a team, manage lobby flow, and promote self-service options to enhance the client experience. You will collaborate with the Branch Manager to maintain loss control, audits, and regulatory adherence while building lasting client relationships and mentoring staff through the Branch Operations Training