Customer-Centric Branch Banker: Sales & Service

M&T Bank Corporation; Holyoke (MA); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank Corporation in Holyoke, MA is seeking a Branch Teller to deliver exceptional service, handle daily transactions, and support sales and digital banking tools for Consumer and Business Banking customers. You will greet customers, identify needs, educate on products, process requests, and coordinate with partners to provide tailored solutions while upholding AML, BSA and KYC requirements.

This role emphasizes empathy, teamwork, adaptability and a commitment to operating with integrity

Qualifications

• High school diploma or GED required; minimum 1 year in retail sales, call center, customer service, or telesales.
• Strong verbal communication skills.
• Strong interpersonal skills.
• Ability to interact with consumers to small businesses.
• Ability to handle difficult customer conversations.
• Well-organized with good time management and prioritization.

Responsibilities

• Provide exceptional service to branch customers and resolve problems promptly.
• Drive sales and enhance the customer experience within the branch.
• Coordinate with other areas to resolve branch operational issues.
• Uphold empathy, customer-centricity, and digital fluency in daily work.

Skills

Verbal communication

Interpersonal skills

Customer interaction

Difficult conversations

Organization

Time management

Prioritization

Team collaboration under time

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank Corporation in Holyoke, MA is seeking a Branch Teller to deliver exceptional service, handle daily transactions, and support sales and digital banking tools for Consumer and Business Banking customers. You will greet customers, identify needs, educate on products, process requests, and coordinate with partners to provide tailored solutions while upholding AML, BSA and KYC requirements.

This role emphasizes empathy, teamwork, adaptability and a commitment to operating with integrity