Branch Banker & Digital Solutions Advisor

M&T Bank; Boston (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

M&T Bank is seeking a branch Teller in Boston, MA to educate customers on Consumer and Business Banking products, explain features, and drive digital adoption. You will handle appointments, walk-ins, and inquiries, aiming to solve banking needs promptly.

The role emphasizes service excellence, sales support, and AML/KYC compliance while maintaining accurate records and a friendly, efficient customer experience. Strong communication and multitasking are required.

Qualifications

• High school diploma or GED with 1 year of retail sales or customer service experience.
• Strong verbal communication and interpersonal skills.
• Ability to handle difficult customer conversations.
• Proficiency with internet-based technology.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.
• Engage customers and promote digital capabilities in interactions.
• Explain high-level criteria used to decision loan applications.
• Complete servicing-related responsibilities for Consumer and Business Banking relationships and identify opportunities to solve more banking needs.
• Follow the Bank’s sales process and provide customer-focused guidance.
• Proactively reach out to retain and expand Consumer and Business Banking relationships.
• Adhere to customer service standards and deliver solutions in moments that matter.

Skills

Customer service

Retail sales

Telesales

Verbal communication

Interpersonal skills

Bilingual

Education

High school diploma or GED

Job description

M&T Bank is seeking a branch Teller in Boston, MA to educate customers on Consumer and Business Banking products, explain features, and drive digital adoption. You will handle appointments, walk-ins, and inquiries, aiming to solve banking needs promptly.

The role emphasizes service excellence, sales support, and AML/KYC compliance while maintaining accurate records and a friendly, efficient customer experience. Strong communication and multitasking are required.