Branch Banking & Digital Sales Specialist

M&T Bank; Feeding Hills (MA); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank in Feeding Hills, MA is seeking a Branch Teller to deliver exceptional customer service and sales support for Consumer and Business Banking customers. You will manage in-branch operations, assist with new accounts, and refer customers to team partners for specialized solutions.

Responsibilities include educating customers on banking features, promoting digital tools, handling servicing tasks, and maintaining accurate records while ensuring compliance and a friendly, efficient experience.

Qualifications

• High school diploma or GED with at least 1 year of proven retail sales, customer service, or telesales experience.
• Strong verbal communication and interpersonal skills.
• Ability to handle diverse customers from consumer to small business.
• Proficiency with internet-based tools and digital banking channels.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions; recommend based on needs.
• Engage customers to bank with us and promote digital capabilities in interactions.
• Explain high-level loan decision criteria to customers.
• Complete servicing-related tasks for Consumer and Business Banking relationships.
• Follow the bank's sales process and provide customer-focused guidance.
• Proactively reach out to retain and expand relationships.

Skills

Verbal communication

Interpersonal skills

Digital literacy

Time management

Education

High school diploma or GED

Bilingualise if needed

Tools

Internet proficiency

Job description

M&T Bank in Feeding Hills, MA is seeking a Branch Teller to deliver exceptional customer service and sales support for Consumer and Business Banking customers. You will manage in-branch operations, assist with new accounts, and refer customers to team partners for specialized solutions.

Responsibilities include educating customers on banking features, promoting digital tools, handling servicing tasks, and maintaining accurate records while ensuring compliance and a friendly, efficient experience.