Customer-Centric Banking Advisor

Santander; New York (NY); On-site; USD 35,000 - 53,000; Full time

Job summary

Santander Consumer USA Inc. in New York is seeking a Sales and Service Banker to act as a trusted advisor, handling teller transactions, fostering customer relationships, and driving branch sales. You will deliver tailored financial solutions while maintaining compliance and security.

The role emphasizes excellent service, proactive engagement with digital tools, and collaboration with team members to meet branch goals and provide a superior customer experience.

Qualifications

• Meet the financial needs of the customer through transactional, servicing, and product solutions.
• Identify opportunities to grow banking relationships via branch activities and referrals.
• Develop relationships with clients to understand needs and provide tailored solutions.
• Collaborate with team to achieve branch goals and drive performance.
• Provide elevated customer experiences with personalized, seamless service.
• Maintain accuracy in cash handling and daily cash drawer balances.
• Comply with regulatory requirements and internal risk policies.

Responsibilities

• Process teller transactions including deposits, withdrawals, and transfers.
• Engage customers with digital platforms to educate on self-service options.
• Identify cross-sell opportunities and refer to products.
• Support branch goals and maintain regulatory compliance.

Skills

Customer service

Cash handling

Cross-selling

Relationship building

Communication

Digital banking

Teamwork

Attention to detail

Sales experience

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. in New York is seeking a Sales and Service Banker to act as a trusted advisor, handling teller transactions, fostering customer relationships, and driving branch sales. You will deliver tailored financial solutions while maintaining compliance and security.

The role emphasizes excellent service, proactive engagement with digital tools, and collaboration with team members to meet branch goals and provide a superior customer experience.