Customer-Centric Bank Teller

Citizens; Beverly (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Volunteer PTO (8 hours)

501(c)(3) donation match up to $1,000

Comprehensive medical/dental/vision

401K with corporate match

Tuition assistance

Mental health and wellbeing programs

Student loan refinancing discounts

Job summary

Citizens Bank in Beverly, MA is hiring for a customer service oriented associate. You will greet customers, guide them in using the mobile app or ATMs, and assist with simple transactions while delivering personalized financial guidance.

You will educate customers on Citizens products, follow all policies, and coordinate with bankers for next steps to help achieve financial goals. Strong communication and digital skills required.

Qualifications

• High School diploma or GED.
• 6 months experience handling transactions.
• 1 year customer experience with product recommendations.
• Strong listening and communication skills.
• Ability to identify needs and build relationships.
• Problem solving and customer issue resolution.
• Customer-centric service mindset.
• Comfort using digital technology for business goals.

Responsibilities

• Greet customers in lobbies and demonstrate how to use mobile app or ATMs for simple transactions.
• Provide personalized advice and connect customers to Bankers for next steps.
• Educate customers on Citizens products and policies, including cash handling.

Skills

Customer service

Cash handling

Active listening

Communication

Needs discovery

Education

High School diploma or GED

Job description

Citizens Bank in Beverly, MA is hiring for a customer service oriented associate. You will greet customers, guide them in using the mobile app or ATMs, and assist with simple transactions while delivering personalized financial guidance.

You will educate customers on Citizens products, follow all policies, and coordinate with bankers for next steps to help achieve financial goals. Strong communication and digital skills required.