Teller: Help Customers Reach Financial Goals

Talentify; Watertown (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Paid volunteering time off

501(c)(3) donations matched up to $100

401K with company match

Tuition assistance

Health/Dental/Vision coverage

Job summary

Citizens Bank in Watertown, MA is seeking a Customer Service Associate to greet customers in the lobby, help them use our mobile app and ATMs, and complete simple transactions.

You will provide personalized advice, connect customers with Bankers for next steps, and ensure compliance with all policies, including cash handling and local regulations. This role offers meaningful work and strong benefits.

Qualifications

• High School degree or GED.
• 6 months experience processing transactions (cash/digital).
• 1 year customer experience, recommending/referring products.

Responsibilities

• Greet customers in lobby and assist with using mobile app or ATMs to complete simple transactions.
• Provide personalized advice to help customers meet financial goals and connect them with Bankers for next steps.
• Follow all financial policies and procedures including cash handling and compliance with state/local laws.

Skills

Active listening

Communication skills

Customer focus

Digital literacy

Cash handling

Branch hours flexibility

Education

High School diploma or GED

Tools

N/A

Job description

Citizens Bank in Watertown, MA is seeking a Customer Service Associate to greet customers in the lobby, help them use our mobile app and ATMs, and complete simple transactions.

You will provide personalized advice, connect customers with Bankers for next steps, and ensure compliance with all policies, including cash handling and local regulations. This role offers meaningful work and strong benefits.