Customer-Driven Teller & Financial Guidance

Citizens Bank; Lower Burrell (Westmoreland County); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Volunteer PTO

Donation matching up to $1,000

401K with company match

Health, dental, vision

Tuition assistance

Employee banking discounts

Job summary

Citizens Bank is seeking a Teller to welcome customers in the lobby, demonstrate mobile app features and ATMs, and help with simple transactions. You’ll provide personalized advice to meet financial goals and connect customers with Bankers for next steps.

The role requires cash handling, strong communication, and a customer-centric approach, with branch hours including weekends and evenings. Competitive benefits accompany employment.

Qualifications

• High School diploma or GED required.
• Minimum 6 months experience processing transactions.
• Minimum 1 year customer service experience.
• Strong listening and communication skills.
• Ability to use digital technology for banking tasks.
• Flexible to branch hours including weekends/evenings.
• Customer-centric with problem-solving ability.

Responsibilities

• Greet customers in lobbies and demonstrate mobile app usage.
• Assist customers with simple transactions and explain banking products.
• Educate customers on Citizens services and refer to Bankers for next steps.
• Follow all policies and ensure proper cash handling and compliance.

Skills

Customer service

Communication

Listening

Problem solving

Digital literacy

Cash handling

Flexibility

Education

High School diploma or GED

Job description

Citizens Bank is seeking a Teller to welcome customers in the lobby, demonstrate mobile app features and ATMs, and help with simple transactions. You’ll provide personalized advice to meet financial goals and connect customers with Bankers for next steps.

The role requires cash handling, strong communication, and a customer-centric approach, with branch hours including weekends and evenings. Competitive benefits accompany employment.