Customer-Focused Bank Teller | Growth & Impact

Citizens Bank; Ludlow (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Tuition assistance

Paid time off for volunteering

Wellness programs

Job summary

Citizens Bank is hiring for a role in Ludlow, MA. You will greet customers in the lobby, show them how to use the mobile app or ATMs, and help with simple transactions while offering personalized financial guidance.

You’ll connect customers with Bankers for next steps and ensure all policies, cash handling, and local regulations are followed. Strong listening and communication skills are essential, with branch hours that may include weekends.

Qualifications

• High school diploma or GED required.
• At least 6 months experience processing transactions (cash and/or digital payments).
• At least 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to work branch hours, including weekends and evenings.
• Comfortable with using digital technology to support business goals.

Responsibilities

• Greet customers in the lobby and assist with simple transactions.
• Demonstrate how to use the mobile app or ATMs to complete transactions.
• Provide personalized financial advice and connect customers to Bankers for next steps.
• Follow all policies and proper cash handling procedures.
• Respond to questions and concerns with a customer-centric approach.

Skills

Customer service

Communication skills

Problem solving

Digital fluency

Active listening

Education

High School diploma or GED

Job description

Citizens Bank is hiring for a role in Ludlow, MA. You will greet customers in the lobby, show them how to use the mobile app or ATMs, and help with simple transactions while offering personalized financial guidance.

You’ll connect customers with Bankers for next steps and ensure all policies, cash handling, and local regulations are followed. Strong listening and communication skills are essential, with branch hours that may include weekends.