Customer-Focused Teller: Guide Financial Goals & Tech Help

Citizens Bank; North Haven (CT); On-site; USD 28,000 - 35,000; Full time

Job summary

Citizens Bank in North Haven, CT is hiring a Customer Service Associate to greet customers in our lobby and help them move toward their financial goals. You will demonstrate mobile app and ATM solutions, deliver personalized advice, and connect customers to Bankers for next steps.

Knowledge of Citizens products supports effective responses to questions. Compliance with financial policies and cash handling is required, along with a strong focus on customer service and digital literacy.

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to develop long-term customer relationships.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support business goals.
• Ability to work branch hours, including weekends and evenings.
• Must complete a video interview assessment within 7 days of applying.

Responsibilities

• Greet customers in our lobby and provide friendly service.
• Demonstrate how to use our mobile app or ATMs to complete transactions.
• Offer personalized advice and connect customers to Bankers for next steps.
• Educate customers on Citizens products and benefits to address questions.
• Follow all financial policies and proper cash handling procedures.

Skills

Customer service

Active listening

Digital payments

Communication skills

Relationship building

Problem solving

Education

High School diploma or GED

Job description

Citizens Bank in North Haven, CT is hiring a Customer Service Associate to greet customers in our lobby and help them move toward their financial goals. You will demonstrate mobile app and ATM solutions, deliver personalized advice, and connect customers to Bankers for next steps.

Knowledge of Citizens products supports effective responses to questions. Compliance with financial policies and cash handling is required, along with a strong focus on customer service and digital literacy.