Customer-Centric Automotive Service Advisor

Sheehy Division; Hagerstown (MD); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Maternity & Paternity after one–y

Paid Training

Career Advancement

401(K) and profit sharing

Job summary

Sheehy Auto Stores in Maryland is seeking a Service Advisor to greet customers, schedule appointments, and act as a liaison between customers and service technicians. You will strive to provide a welcoming, confident experience and accurate cost estimates.

The role emphasizes high integrity, communication, and follow-up on repairs, with benefits including health insurance, paid training, and opportunities for career advancement within a top private dealer group.

Qualifications

• Experience as Service Advisor preferred.
• Strong customer communication skills, in-person and on the phone.
• Excellent organizational skills and ability to work in a fast-paced environment.

Responsibilities

• Greet service department customers promptly and courteously.
• Explain repair needs to techs by listening carefully to customers.
• Present recommended services using low-pressure, high-integrity approach.

Skills

Service advisor experience

Customer communication

Organizational skills

DMS proficiency

Tools

Reynolds & Reynolds

Job description

Sheehy Auto Stores in Maryland is seeking a Service Advisor to greet customers, schedule appointments, and act as a liaison between customers and service technicians. You will strive to provide a welcoming, confident experience and accurate cost estimates.

The role emphasizes high integrity, communication, and follow-up on repairs, with benefits including health insurance, paid training, and opportunities for career advancement within a top private dealer group.