Automotive Service Advisor — Customer Experience Lead

Sheehy Auto Stores; Waldorf (MD); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Maternity & Paternity after one 0

Paid Training

Career Advancement

401(K) and profit sharing

Job summary

Sheehy Auto Stores is seeking a Service Advisor to join our team. Put your natural knack for pleasing people to work!

If you can make customers feel welcome and confident that their needs are met, our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service--someone equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

Qualifications

• Previous experience as a Service Advisor is preferred.
• Reynolds & Reynolds or similar DMS proficiency preferred.
• Must have strong customer communication skills both in-person and on the phone.
• Strong organizational skills.
• Must be able to manage in a fast-paced work environment with limited supervision.
• Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property.
• Authorized to work in the USA.
• Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening.
• Must have a valid driver's license.

Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and articulate repair needs to techs
• Present recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adhere to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of the progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and associated costs to customers
• Handle minor customer concerns and complaints
• Keep the Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards

Skills

Customer service

Communication

Organizational skills

DMS proficiency

Tools

Reynolds & Reynolds

Job description

Sheehy Auto Stores is seeking a Service Advisor to join our team. Put your natural knack for pleasing people to work!

If you can make customers feel welcome and confident that their needs are met, our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service--someone equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.