Automotive Service Advisor | Customer-Centric Repair Expert

Sheehy Hagerstown; Hagerstown (MD); Sur place; USD 50 000 - 200 000; Plein temps

Avantages offerts par ce poste

Health, Vision, and Dental Insurance

Paid Training

401(K) and profit sharing

Career Advancement

Résumé du poste

Sheehy Auto Stores is seeking a Service Advisor to join our team. Bring your knack for pleasing customers to schedule appointments and act as a liaison between customers and service techs.

We seek someone with strong customer communication skills, DMS proficiency (Reynolds & Reynolds preferred), and the ability to thrive in a fast-paced environment. Equal opportunity employer; benefits include health, vision, dental, and 401(k).

Qualifications

• Previous experience as a Service Advisor is preferred.
• Reynolds & Reynolds or similar DMS proficiency preferred.
• Must have strong customer communication skills both in-person and on the phone.
• Strong organizational skills.
• Must be able to manage in a fast-paced work environment with limited supervision.
• Authorized to work in the USA.
• Ability to pass a pre-employment background check, MVR check, and drug screening.
• Must have a valid driver’s license.

Responsabilités

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and articulate repair needs to techs
• Present recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adhere to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of the progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and associated costs to customers
• Handle minor customer concerns and complaints
• Keep the Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards

Connaissances

Customer communication

DMS proficiency

Service Advisor experience

Outils

Reynolds & Reynolds

Description du poste

Sheehy Auto Stores is seeking a Service Advisor to join our team. Bring your knack for pleasing customers to schedule appointments and act as a liaison between customers and service techs.

We seek someone with strong customer communication skills, DMS proficiency (Reynolds & Reynolds preferred), and the ability to thrive in a fast-paced environment. Equal opportunity employer; benefits include health, vision, dental, and 401(k).