Customer-Centric Auto Service Advisor

AutoInc; San Angelo (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

AutoInc in San Angelo, TX is seeking a diligent Customer Service/Service Advisor to communicate with customers, gather vehicle data, and coordinate service.

You will greet customers, prepare repair orders, schedule appointments, relay vehicle status updates, and ensure high-quality service in a busy auto shop environment.

The role requires strong verbal communication, attention to detail, and the ability to operate basic computer systems and a 10-key calculator.

Qualifications

• HS diploma or equivalent required.
• Strong verbal communication skills.
• Ability to follow written or oral instructions.
• Problem solving and critical thinking abilities.
• Strong personal initiative and reliability.
• Ability to operate a standard transmission vehicle.
• Basic computer and 10-key calculator proficiency.
• General knowledge of vehicle mechanical operations.
• Ability to safely use hand and power tools.

Responsibilities

• Greet customers in a timely, friendly and professional manner.
• Obtain current customer and vehicle data and update dealership system.
• Interview customers to determine concerns and needs.
• Perform vehicle walk-around with customer for additional sales opportunities.
• Thoroughly complete repair orders.
• Communicate with customers by phone to schedule appointments and relay status.
• Inspect repaired vehicles prior to delivery.
• Maintain Customer Satisfaction Index standards.
• Maintain individual performance standards.
• Keep work area clean and organized.

Education

High School Diploma

Job description

AutoInc in San Angelo, TX is seeking a diligent Customer Service/Service Advisor to communicate with customers, gather vehicle data, and coordinate service.

You will greet customers, prepare repair orders, schedule appointments, relay vehicle status updates, and ensure high-quality service in a busy auto shop environment.

The role requires strong verbal communication, attention to detail, and the ability to operate basic computer systems and a 10-key calculator.