Customer-Driven Automotive Service Advisor

Group 1 Automotive; San Antonio (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

CompetitivePay Plan

Medical, Dental, and Vision Insurance

Life and Disability Insurance

401(k) with Company Match

Paid Time Off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Job summary

Group 1 Automotive in San Antonio, TX is seeking customer-focused Automotive Service Advisors to join our high-performing service teams. You will be the primary contact between customers and the service department, guiding maintenance needs and ensuring a positive, efficient experience from intake to delivery.

We value excellent communication, a strong sales mindset, and the ability to multitask in a fast-paced dealership environment. Competitive pay and comprehensive benefits are offered.

Qualifications

• Previous Automotive Service Advisor experience required.
• Strong customer service and communication skills.
• Solid sales aptitude with ability to recommend maintenance and repairs.
• Ability to build relationships and work with customers.
• Capable of multitasking in a fast-paced dealership environment.
• Basic computer and technology skills are required.
• Valid driver's license and clean driving record.

Responsibilities

• Greet customers promptly and professionally, ensuring an outstanding service experience.
• Listen to customer concerns and document vehicle service needs accurately.
• Recommend maintenance and repair services based on manufacturer guidelines and inspections.
• Communicate repair recommendations, costs, and timelines clearly to customers.
• Coordinate with technicians to ensure efficient workflow and timely vehicle delivery.
• Keep customers informed throughout the repair process.
• Review completed work with customers and explain services performed.
• Maintain strong customer relationships to encourage repeat and referral business.
• Meet or exceed customer satisfaction and sales goals.
• Demonstrate Group 1's values in all interactions.

Skills

Automotive Service Advisor experience

Customer service

Sales aptitude

Communication skills

Relationship-building

Multitasking

Basic computer skills

Valid driver's license

Education

High School Diploma or equivalent

Job description

Group 1 Automotive in San Antonio, TX is seeking customer-focused Automotive Service Advisors to join our high-performing service teams. You will be the primary contact between customers and the service department, guiding maintenance needs and ensuring a positive, efficient experience from intake to delivery.

We value excellent communication, a strong sales mindset, and the ability to multitask in a fast-paced dealership environment. Competitive pay and comprehensive benefits are offered.