Auto Service Advisor: Customer Experience Champion

Stivers-Automotive-Group; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Stivers-Automotive-Group in San Antonio, TX is seeking a Service Advisor to deliver outstanding customer service, accurately diagnosing vehicle issues and recommending services. You will build lasting customer relationships and ensure needs are met promptly in a fast-paced dealership setting.

The ideal candidate has 2+ years in automotive service, strong communication skills, and a detail-oriented approach.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience as a Service Advisor in an automotive dealership.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to multitask.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and provide them with a warm welcome.
• Listen to customers' concerns and accurately diagnose their vehicle's issues.
• Recommend appropriate services and provide customers with detailed explanations of the work that needs to be done.
• Maintain strong relationships with customers and ensure their needs are met in a timely and efficient manner.
• Ensure that all work is completed accurately and in a timely manner.

Skills

Customer service

Communication

Multitasking

Attention to detail

Fast-paced environment

Bilingual English/Spanish

Education

Associate's or Bachelor's degree in Business Administration or related field

ASE certification

Job description

Stivers-Automotive-Group in San Antonio, TX is seeking a Service Advisor to deliver outstanding customer service, accurately diagnosing vehicle issues and recommending services. You will build lasting customer relationships and ensure needs are met promptly in a fast-paced dealership setting.

The ideal candidate has 2+ years in automotive service, strong communication skills, and a detail-oriented approach.