Customer-Centric Auto Service Advisor

Hallmark Hyundai Birmingham; Birmingham (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

Hallmark Hyundai Birmingham is seeking a Service Advisor who values transparency, clear communication, and helping customers above all else. You will act as the intermediary between clients and technicians, handling vehicle maintenance requests, providing estimates, and scheduling repairs.

You’ll greet guests, explain repairs in plain language, coordinate appointments, and ensure accurate invoicing and customer follow-up to build trust and loyalty.

Qualifications

• High school diploma or equivalent; some roles may prefer a bachelor’s degree.
• Automotive knowledge of mechanics, parts, and common repairs is crucial.
• Strong written and verbal communication to interact effectively with customers, technicians, and management.
• Excellent interpersonal skills, patience, active listening, and ability to build trust with clients.
• Proficiency with computers and repair-order software.

Responsibilities

• Greet customers, listen to vehicle concerns, and explain repairs clearly.
• Schedule appointments and coordinate repair orders.
• Provide cost estimates and discuss alternatives with customers.
• Communicate findings between customers and technicians.
• Ensure a positive customer experience with follow-up and issue resolution.

Skills

Automotive knowledge

Communication skills

Customer service

Technical skills

Organizational skills

Education

High school diploma or equivalent

Job description

Hallmark Hyundai Birmingham is seeking a Service Advisor who values transparency, clear communication, and helping customers above all else. You will act as the intermediary between clients and technicians, handling vehicle maintenance requests, providing estimates, and scheduling repairs.

You’ll greet guests, explain repairs in plain language, coordinate appointments, and ensure accurate invoicing and customer follow-up to build trust and loyalty.