Automotive Service Advisor — Customer Focus + Incentives

Cardinalewaymazdamesa; Corona (CA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

Manufacturer and dealership training

Employee purchase and service programs

Job summary

Hyundai Service Center Corona is seeking an experienced Service Advisor to be the primary point of contact between customers and the service department. You will help customers understand maintenance and repair needs while ensuring an exceptional ownership experience.

The ideal candidate will have strong customer service and communication skills, the ability to explain automotive repairs clearly, and the capacity to coordinate with technicians to complete repairs efficiently.

Qualifications

• Hyundai dealership experience is a plus.
• Strong customer-service and communication skills.
• Ability to explain automotive repairs in an easy-to-understand manner.
• Strong organizational and time-management skills.
• Ability to work effectively in a fast-paced environment.
• Basic understanding of automotive systems and maintenance.
• Valid driver's license with an acceptable driving record.
• Ability to work Saturdays and flexible hours as required.

Responsibilities

• Greet customers promptly and professionally when they arrive for service.
• Listen to customers' concerns and accurately document vehicle symptoms and requested services.
• Conduct vehicle walkarounds and identify recommended maintenance or repair needs.
• Prepare accurate repair orders and communicate estimated costs and completion times.
• Explain recommended repairs and maintenance clearly to customers.
• Obtain customer authorization before performing additional work.
• Communicate regularly with customers regarding repair status and changes to estimated costs.
• Coordinate with technicians and the service department to ensure timely completion of repairs.
• Review completed work with customers and explain services performed.
• Schedule future maintenance appointments and follow up with customers as needed.
• Maintain strong CSI/customer satisfaction scores.
• Meet or exceed individual and department sales and performance objectives.
• Stay current on Hyundai vehicles, maintenance schedules, warranty procedures, recalls, and service programs.

Skills

Customer service

Communication skills

Explain automotive repairs

Time management

Organizational skills

Attention to detail

Job description

Hyundai Service Center Corona is seeking an experienced Service Advisor to be the primary point of contact between customers and the service department. You will help customers understand maintenance and repair needs while ensuring an exceptional ownership experience.

The ideal candidate will have strong customer service and communication skills, the ability to explain automotive repairs clearly, and the capacity to coordinate with technicians to complete repairs efficiently.