Commission-Based Service Advisor — Customer-Driven Auto Care

Ford Hyundai of Kirkland; Stockton (CA); On-site; USD 67,000 - 112,000; Full time

Benefits offered by this job

Employer-subsidized Medical and Dental

Company-Paid Life Insurance

401(k) with Company Match

Paid Time Off

Employee pricing on parts, service, & 

Text-based Telehealth

Job summary

Stockton Hyundai is seeking a Service Advisor to join our growing service team. This role is the key link between customers and the service department, delivering an outstanding service experience in a fast-paced environment.

Ideal candidates have strong communication, automotive knowledge, and a focus on customer satisfaction. The position offers a commission-based pay plan with opportunities for growth and comprehensive benefits.

Qualifications

• Previous experience as a Service Advisor in a dealership environment strongly preferred.
• Strong sales and communication skills with the ability to explain technical information clearly and confidently.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic automotive knowledge and understanding of maintenance and repair processes.
• Comfortable using computers, dealership software, and digital inspection tools.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Listen to customer concerns and accurately document vehicle issues.
• Create and manage repair orders in the dealership management system.
• Communicate recommended services, timelines, and estimates clearly to customers.
• Coordinate with technicians to ensure accurate diagnosis and efficient repairs.
• Provide regular updates to customers throughout the service process.
• Promote maintenance services and manufacturer-recommended repairs when appropriate.
• Ensure a positive customer experience from write-up to vehicle delivery.

Skills

Strong communication skills

Automotive knowledge

Multitasking

Customer service orientation

Tools

Dealership software

Digital inspection tools

Computers

Job description

Stockton Hyundai is seeking a Service Advisor to join our growing service team. This role is the key link between customers and the service department, delivering an outstanding service experience in a fast-paced environment.

Ideal candidates have strong communication, automotive knowledge, and a focus on customer satisfaction. The position offers a commission-based pay plan with opportunities for growth and comprehensive benefits.