Auto Service Advisor — Customer Experience Champion

Cardinale Automotive Group; Corona (CA); Presencial; USD 52.000 - 73.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base pay

Medical, dental, and vision insurance

Paid time off and holidays

401(k) benefits

Employee vehicle service discounts

Manufacturer and dealership training

Career advancement opportunities

Employee purchase and service programs

Descripción de la vacante

Cardinale Automotive Group in Corona seeks a seasoned Hyundai Service Advisor to serve as the primary contact between customers and the service department. You will guide customers through maintenance needs, explain repairs, and manage repair orders with transparent cost estimates and timelines.

You will greet customers, document concerns, coordinate with technicians, and keep clients informed during the service process.

Formación

• Previous automotive Service Advisor experience preferred.
• Hyundai dealership experience is a plus.
• Strong customer-service and communication skills.
• Ability to explain automotive repairs in an easy-to-understand manner.
• Strong organizational and time-management skills.
• Ability to work effectively in a fast-paced environment.

Responsabilidades

• Greet customers promptly and professionally when they arrive for service.
• Listen to customers' concerns and accurately document vehicle symptoms and requested services.
• Conduct vehicle walkarounds and identify recommended maintenance or repair needs.
• Prepare accurate repair orders and communicate estimated costs and completion times.
• Explain recommended repairs and maintenance clearly to customers.
• Obtain customer authorization before performing additional work.
• Communicate regularly with customers regarding repair status and changes to estimated costs.
• Coordinate with technicians and the service department to ensure timely completion of repairs.
• Review completed work with customers and explain services performed.
• Schedule future maintenance appointments and follow up with customers as needed.
• Maintain strong CSI/customer satisfaction scores.
• Meet or exceed individual and department sales and performance objectives.
• Stay current on Hyundai vehicles, maintenance schedules, warranty procedures, recalls, and service programs.

Conocimientos

Customer service

Communication

Organization

Time management

Fast-paced environment

Descripción del empleo

Cardinale Automotive Group in Corona seeks a seasoned Hyundai Service Advisor to serve as the primary contact between customers and the service department. You will guide customers through maintenance needs, explain repairs, and manage repair orders with transparent cost estimates and timelines.

You will greet customers, document concerns, coordinate with technicians, and keep clients informed during the service process.