Customer Care Teller & Referrals Specialist

Fifth Third Bank; Lyndhurst (OH); On-site; USD 32,000 - 36,000; Full time

Job summary

Fifth Third Bank in Lyndhurst, OH is seeking a CSR/Teller to deliver excellent customer service and handle transactions with accuracy and integrity. You will guide customers to appropriate banking solutions while maintaining confidentiality and trust.

The role emphasizes teamwork, adherence to retail policies, and clear communication. This full-time position offers a supportive environment focused on helping customers manage their finances.

Qualifications

• High school diploma or GED required.
• Excellent cash handling skills and attention to detail.
• Ability to interact confidently with the public.
• Understanding of retail banking policies and procedures.
• Strong judgment and problem-solving abilities.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to appropriate business partner for consultative conversations.
• Maintain confidential handling of customer information and follow policies.
• Handle customer questions and follow up with solutions.
• Maintain knowledge of bank policies and procedures and update as needed.
• Refer customers to Bankers and business partners for referrals and track accordingly.

Skills

Customer service

Cash handling

Public interaction

Problem solving

Communication

Education

High school diploma/GED

Job description

Fifth Third Bank in Lyndhurst, OH is seeking a CSR/Teller to deliver excellent customer service and handle transactions with accuracy and integrity. You will guide customers to appropriate banking solutions while maintaining confidentiality and trust.

The role emphasizes teamwork, adherence to retail policies, and clear communication. This full-time position offers a supportive environment focused on helping customers manage their finances.