Bank Teller & Customer Experience Specialist

Fifth Third Bank; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank is seeking a CSR/Teller in Akron, OH to deliver excellent customer service, handle cash, and maintain a high standard of integrity within a retail banking environment. The role emphasizes confidentiality, ethics, and teamwork in a dynamic branch setting.

Responsibilities include assisting customers, guiding referrals to bankers, and supporting daily office operations to ensure smooth service delivery in an on-site branch located in Highland Square.

Qualifications

• Demonstrated customer service skills and ability to handle inquiries with professionalism.
• Experience handling cash and balancing transactions accurately.
• Ability to interact confidently with the public and maintain a professional appearance.
• Strong judgment to follow policies and resolve issues.
• Familiarity with retail banking policies and procedures.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to the appropriate business partner as needed.
• Be responsive and timely with correspondence to keep lines of communication open.
• Maintain confidentiality of customer information and adhere to code of conduct and ethics.
• Perform daily office responsibilities and support platform team to ensure efficient branch operations.
• Identify customer needs and refer to Bankers and business partners for consultative conversations.

Skills

Customer service

Cash handling

Public interaction

Judgment & problem solving

Retail policies

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a CSR/Teller in Akron, OH to deliver excellent customer service, handle cash, and maintain a high standard of integrity within a retail banking environment. The role emphasizes confidentiality, ethics, and teamwork in a dynamic branch setting.

Responsibilities include assisting customers, guiding referrals to bankers, and supporting daily office operations to ensure smooth service delivery in an on-site branch located in Highland Square.