Customer Care Switchboard & Scheduling Pro

BBH Burrell Behavioral Health; United States; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage reimbursement

Employee discounts

Workplace culture promoting wellbeing

Job summary

Burrell Behavioral Health in Springfield, Missouri, is seeking a Switchboard Operator for our on-site call center. You will connect callers with the right services, coordinate appointments, and maintain accurate client information while providing calm, professional support for routine and urgent needs.

The role requires clear communication, accurate typing, and comfort working with multiple computer systems.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Proficient with computers and multiple software systems.

Responsibilities

• Answer calls and connect callers to appropriate team.
• Screen calls for routine and crisis-related needs.
• Schedule and cancel client appointments accurately.
• Verify client addresses, phone numbers, and insurance details.
• Enter information into tracking systems and prepare reports.
• Maintain HIPAA compliance in all interactions.
• Collaborate with clinic staff to ensure a positive customer experience.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Typing skills

Organization

Attention to detail

Customer service experience

Education

High school diploma or GED

Job description

Burrell Behavioral Health in Springfield, Missouri, is seeking a Switchboard Operator for our on-site call center. You will connect callers with the right services, coordinate appointments, and maintain accurate client information while providing calm, professional support for routine and urgent needs.

The role requires clear communication, accurate typing, and comfort working with multiple computer systems.