Compassionate Switchboard Operator — Scheduling & Support

Brightli; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Additional Perks & Benefits

Job summary

Burrell Behavioral Health is seeking a Switchboard Operator for our on-site call center in Springfield, Missouri. You will connect callers with the right services, coordinate appointments, and maintain client information with a calm, professional approach.

The role emphasizes accurate data entry, effective communication, and teamwork. Candidates should have a high school diploma or GED, strong typing skills, and the ability to navigate multiple software systems.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Demonstrate excellent verbal and written communication, organization, and typing skills.
• Work independently while maintaining accuracy, professionalism, and attention to detail.
• Use computers, websites, and multiple software systems confidently.
• Maintain a current driver’s license, an acceptable driving record, and current auto insurance.
• Successfully complete required background screenings, including criminal record, driving record, abuse and neglect, and fingerprint checks.

Responsibilities

• Answer incoming and interoffice calls, identify callers’ needs, and connect them promptly with the appropriate team members or services.
• Screen customer contacts for routine and crisis-related needs and process each call according to established procedures.
• Schedule and cancel client appointments accurately, including documenting the correct cancellation disposition.
• Verify client addresses, phone numbers, insurance details, and other demographic information at each appointment check-in.
• Complete essential clerical duties, including sending appointment letters and reminders, maintaining files and activity logs, preparing reports, and entering information into tracking systems promptly.
• Use designated websites and software systems to verify insurance eligibility and referral sources.
• Communicate professionally and collaborate effectively with clinic staff to support a positive customer experience.
• Protect confidential information and follow HIPAA guidelines in every interaction with customers and coworkers.
• Perform other duties as assigned by the supervisor.

Skills

Customer service

Typing

Communication

Organization

Education

High school diploma or GED

Tools

Multiple software systems

Job description

Burrell Behavioral Health is seeking a Switchboard Operator for our on-site call center in Springfield, Missouri. You will connect callers with the right services, coordinate appointments, and maintain client information with a calm, professional approach.

The role emphasizes accurate data entry, effective communication, and teamwork. Candidates should have a high school diploma or GED, strong typing skills, and the ability to navigate multiple software systems.