Customer Care Specialist - Weekdays, Growth & Training

UniFirst; South Point (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst, located in South Point, Ohio, is seeking a dedicated Customer Service Representative to join our team as a liaison between customers and the company. The role focuses on answering questions, maintaining professional telephone and email etiquette, and supporting the Sales Department.

The position emphasizes on-the-job training, a 5-day work week with weekends off, and opportunities for advancement within a growing organization.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (Outlook, Excel, Word, TEAMS, etc).
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (adding, subtracting, multiplying, dividing).
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer Service

Accounts Receivable

Communication skills

Active listening

Time management

Team player

Problem solving

Math skills

Physical ability

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Office

Job description

UniFirst, located in South Point, Ohio, is seeking a dedicated Customer Service Representative to join our team as a liaison between customers and the company. The role focuses on answering questions, maintaining professional telephone and email etiquette, and supporting the Sales Department.

The position emphasizes on-the-job training, a 5-day work week with weekends off, and opportunities for advancement within a growing organization.