Customer Service Rep — Training, Growth & Benefits

UniFirst Corporation; Earth City (MO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

Employee Discount (30%)

Employee Referral Bonuses

Job summary

UniFirst First Aid + Safety is seeking a reliable Customer Service Representative to support customers by ensuring timely and accurate service. You will manage inquiries, process orders, resolve issues, and maintain strong client relationships in a 5-day work week with on-the-job training.

The role emphasizes data entry, shipment interception, and coordination with sales teams, with a focus on professional communication and cross-functional collaboration.

Qualifications

• High school diploma or GED is required.
• Must be 18 years or older.
• Customer service experience is preferred.
• Proficient in English communication (phone/email).
• Computer skills with MS Office; knowledge of MAPADOC is a plus.

Responsibilities

• Serve as liaison between customers and sales staff and be a main point of contact for customers and staff.
• Answer questions related to accounts, procedures, and services by phone or email.
• Forward sales leads to appropriate teams.
• Investigate errors, file claims, intercept and confirm shipments.
• Perform data entry tasks: processing orders, updating accounts, logging freight claims, pricing, and emailing invoices on request.

Skills

Customer service experience

Verbal & written communication

English proficiency

Microsoft Office

Education

High school diploma or GED

Tools

MAPADOC

MS Excel

MS Outlook

MS Word

TEAMS

Lotus Notes

Job description

UniFirst First Aid + Safety is seeking a reliable Customer Service Representative to support customers by ensuring timely and accurate service. You will manage inquiries, process orders, resolve issues, and maintain strong client relationships in a 5-day work week with on-the-job training.

The role emphasizes data entry, shipment interception, and coordination with sales teams, with a focus on professional communication and cross-functional collaboration.