Customer Care Specialist: Solutions & Support

Vital Holdings LLC; Milwaukee (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

Vital Holdings LLC is seeking a Customer Care Agent to interact with customers, provide information about services, and handle and resolve inquiries and complaints. The role requires teamwork, computer literacy, and a friendly, professional telephone presence.

The candidate will respond to calls, emails and faxes, assess needs, and follow up to ensure satisfaction while maintaining accurate records and performing routine data entry tasks.

Qualifications

• One year of experience in customer care or related role.
• Proficient English and grammar.
• Pleasant telephone voice and manner.
• Ability to operate basic office equipment.
• Typing 45–55 wpm with high accuracy.
• Proven customer support experience.
• Know 10-key by touch.

Responsibilities

• Train, explain tasks, and assist in solving customer problems.
• Answer incoming phone calls, faxes, emails and respond to customer requests.
• Identify and assess customer needs to achieve satisfaction.
• Handle complaints and provide solutions within time limits and follow up to ensure resolution.
• Go the extra mile to engage customers.
• Key in new box information for all accounts.
• Data entry includes location changes, assigning departments, and printing outputs.
• Store previous month’s files in VRC boxes.
• Work on special projects as required by the Customer Service Manager or Director of Operations.

Skills

Teamwork

Computer literacy

Multi-tasking

Customer service

Communication skills

Education

One year experience

Tools

10-key by touch

Job description

Vital Holdings LLC is seeking a Customer Care Agent to interact with customers, provide information about services, and handle and resolve inquiries and complaints. The role requires teamwork, computer literacy, and a friendly, professional telephone presence.

The candidate will respond to calls, emails and faxes, assess needs, and follow up to ensure satisfaction while maintaining accurate records and performing routine data entry tasks.