Customer Care & Solutions Specialist

Vital Holdings LLC; Reese Center (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Vital Holdings LLC is seeking a Customer Care Agent to interact with customers, provide information, and address inquiries about services. The role involves resolving complaints and ensuring customer satisfaction through timely solutions.

Responsibilities include handling calls, data entry, and maintaining accurate records while collaborating with the Customer Care Manager. Strong English, typing, and organizational skills are essential for success in this position.

Qualifications

• One year experience preferred.
• English language and grammar proficiency.
• Pleasant telephone voice/manner.
• Ability to operate simple office equipment.
• Typing skills 45–55 wpm with high accuracy.
• Proven customer support experience.

Responsibilities

• Answer incoming calls, faxes, and emails; respond to customer requests.
• Identify customer needs to achieve satisfaction.
• Resolve complaints with appropriate solutions and follow up.
• Enter data accurately and update account information.
• Maintain organized customer folders and monthly filing.
• Support special projects as directed by management.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Typing 45–55 wpm

10-key by touch

Record keeping

Education

One year experience

Tools

Basic office software

Job description

Vital Holdings LLC is seeking a Customer Care Agent to interact with customers, provide information, and address inquiries about services. The role involves resolving complaints and ensuring customer satisfaction through timely solutions.

Responsibilities include handling calls, data entry, and maintaining accurate records while collaborating with the Customer Care Manager. Strong English, typing, and organizational skills are essential for success in this position.