Customer Care Specialist (Temporary)

The University of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 19,000 - 27,000; Full time

Job summary

The University of Pittsburgh is seeking a temporary Customer Care Specialist to provide direct customer service at Panther Central on campus in Pittsburgh. The role includes front counter assistance, online chat and phone support, data entry, and policy explanations for housing, dining, parking and ID cards.

Two shifts are available: Thursday – Monday 3-11PM and Wednesday - Sunday 12-8PM. Associate's Degree and 3 years of experience are required; combination of education and experience will be

Qualifications

• Associate's Degree and three years of experience are required; combination of education and experience may be considered.
• Experience with data entry and using university systems is preferred.

Responsibilities

• Serve as first point of contact to public via front counter, online chat and telephone.
• Assist with administrative functions and data entry in University systems.
• Explain housing, dining services, parking and ID card policies to students, staff, visitors.
• Monitor lobby area and report problems to staff.
• Other duties as assigned.

Skills

Customer service

Data entry

Office software

Education

Associate's Degree

Job description

Job Description - Customer Care Specialist (Temporary) (26006662)

Customer Care Specialist (Temporary)

All Temps - Pennsylvania-Pittsburgh - ( 26006662 )

Business, Hospitality and Auxiliary Services is seeking a temporary Customer Care Specialist to assist in providing direct customer service and support to Panther Central.

Duties associated with this position include but are not limited to:

• Serve as first point of contact to public via front counter (assist with questions, form completion, card production, etc.) online chat and telephone
• Assist with administrative functions as required and/or requested.
• Responsible for data entry, data queries, and updating data in all applicable University systems.
• Explain policies and procedures of housing, dining services, parking and ID cards to students, parents, faculty, staff and other visitors
• Responsible for monitoring and reporting problems regarding lobby area to appropriate staff.
• Other duties as assigned.

  Two shifts are currently available.
  Thursday – Monday 3-11PM & Wednesday - Sunday 12-8PM

Associate's Degree and three years experience is required for this position. Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

The University of Pittsburgh is an equal opportunity employer / disability / veteran.

Department : Panther Central

Campus : Pittsburgh

Minimum Education Level Required : Associate's Degree

Minimum Years of Experience Required : 3

Average number of working hours per week for this assignment : 37.5

Work Schedule : Thursday – Monday 3-11PM or Wednesday - Sunday 12-8PM

Is there a potential this assignment will result in a regular Staff position? : Yes

Work Arrangement : On-Campus: Teams that work on campus, in an office, or in a lab.

Requested Pay Rate : 16.50

Visa Sponsorship Provided : No

Background Check : For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances : Not Applicable

The University of Pittsburgh is an equal opportunity employer / disability / veteran.