Receptionist (Temp PT)

Community College of Allegheny County; Pennsylvania; On-site; USD 22,000 - 31,000; Part time

Job summary

The Community College of Allegheny County is seeking a Temporary Part-Time Switchboard Attendant in the Biology Department at the Main Campus. The role offers 25 hours per week, daytime hours, and an in-person work arrangement.

Responsibilities include operating a centralized telephone system, greeting visitors, routing calls, and performing clerical tasks. Candidates should have a high school diploma or GED and at least six months of switchboard experience, along with strong customer service

Qualifications

• High school diploma or GED with 6+ months switchboard experience.
• Ability to travel to CCAC campuses within the system.
• Strong customer service, communication and clerical skills.

Responsibilities

• Provides quality customer service to internal and external customers.
• Sets up and operates a centralized telephone system; routes calls and delivers messages.
• Greets, screens and directs campus visitors; notifies personnel of arrivals.
• Performs clerical duties including typing, filing, copying and logs.
• Trains personnel to operate the switchboard and information booth as needed.
• Identifies potential security issues and reports them promptly.
• Performs other duties per department needs.

Skills

Customer service

Multi-tasking

Communication

Team player

Clerical skills

Detail oriented

Education

High school diploma or GED

Tools

Telephone system

Job description

Employment Type: Temporary Part-Time
Department: Biology

Campus : Main Campus

Salary Grade: SEIU C - $19.33

Remote Work Option: Fully In-Person (May be subject to change)

Additional Information:

Work Hours: This position will be scheduled daytime hours, Monday - Friday for 25-hours per week.

General Summary: Performs general clerical duties including operating acentralized telephone system or telephone console, receiving and placingtelephone calls for the entire campus and greeting and identifying campusvisitors.

Requirements:

Educationand Experience: High school diploma or GED with at least 6 months ofexperience operating a switchboard.

Certifications/Licensures: N/A.

Skills/Abilities Requirements: Must maintain a friendly courteous demeanor in a busy environment. Requires the ability to multi task, work well with others, and customer service mentality (both internal and external). This position must also be able to identify and react to potential security risk. Ability to travel to perform work duties at any campus or center location within the CCAC system. Must be able to operate various office equipment, including a personal computer and appropriate College software packages or equivalent. Should possess good organizational, customer service, communication, interpersonal and clerical skills. Detail oriented, ability to multi-task meet deadlines and be a team player. Required to have regular and timely attendance.

PhysicalRequirements, If Applicable: Must be able to workin a general office environment with the ability to sit for at least 2 hourswithout interruption.

Duties:

• Provides quality customer service to both internal and external customers.
• Sets up and operates a centralized telephone system; receives and routes telephone calls; takes and delivers messages; provides general information to callers; pages personnel as needed.
• Receives, greets, screens and directs campus visitors/vendors in accordance with campus security policy; notifies personnel of the arrival of visitors.
• Performs various clerical duties including typing, filing, copying and maintaining various logs and records.
• Trains personnel to operate the switchboard as necessary; advise trainees as to what type of information is to be publicized by the information booth.
• Identifies potential security issues and possible safety threats from a distance without getting personally involved and immediately report.
• Perform all duties in accordance with applicable laws, collective bargaining agreements, board policies and administrative regulations and directives.
• Performs other clerical duties for specific/unique needs of the department.
• Performs other related duties as required or assigned.

Job Slot: n/a

Clearances: Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances and are available here .