Hybrid Campus Services & Support Specialist

Karyaar; Pittsburgh (Allegheny County); Presencial; USD 20.000 - 29.000; Jornada completa

Descripción de la vacante

The University of Pittsburgh is seeking a Customer Care Specialist to serve as the first point of contact for students, staff, faculty, and visitors across campus. You will respond to inquiries, resolve routine issues, and refer complex matters to the appropriate departments.

This on-site, full-time role resides in Panther Central under BHAS and requires strong communication and data-entry skills, with responsibilities including maintaining records, handling forms, and explaining campus policies.

Formación

• Associate's degree or equivalent with relevant experience.
• 3+ years of customer service/administrative support experience.
• Ability to explain policies and procedures.

Responsabilidades

• Serve as first point of contact for internal and external customers.
• Resolve routine questions and issues; refer complex cases.
• Maintain accurate records of interactions and transactions.
• Perform data entry and complete standard forms.
• Explain housing, dining, parking, transportation policies to students, staff, visitors.
• Assist with special projects as assigned.

Conocimientos

Customer service

Data entry

Record keeping

Troubleshooting

Communication

Educación

Associate's Degree

Descripción del empleo

The University of Pittsburgh is seeking a Customer Care Specialist to serve as the first point of contact for students, staff, faculty, and visitors across campus. You will respond to inquiries, resolve routine issues, and refer complex matters to the appropriate departments.

This on-site, full-time role resides in Panther Central under BHAS and requires strong communication and data-entry skills, with responsibilities including maintaining records, handling forms, and explaining campus policies.