Customer Care Specialist

Karyaar; Pittsburgh (Allegheny County); On-site; USD 20,000 - 29,000; Full time

Job summary

The University of Pittsburgh is seeking a Customer Care Specialist to serve as the first point of contact for students, staff, faculty, and visitors across campus. You will respond to inquiries, resolve routine issues, and refer complex matters to the appropriate departments.

This on-site, full-time role resides in Panther Central under BHAS and requires strong communication and data-entry skills, with responsibilities including maintaining records, handling forms, and explaining campus policies.

Qualifications

• Associate's degree or equivalent with relevant experience.
• 3+ years of customer service/administrative support experience.
• Ability to explain policies and procedures.

Responsibilities

• Serve as first point of contact for internal and external customers.
• Resolve routine questions and issues; refer complex cases.
• Maintain accurate records of interactions and transactions.
• Perform data entry and complete standard forms.
• Explain housing, dining, parking, transportation policies to students, staff, visitors.
• Assist with special projects as assigned.

Skills

Customer service

Data entry

Record keeping

Troubleshooting

Communication

Education

Associate's Degree

Job description

Open role · University of Pittsburgh# Customer Care SpecialistOn-siteFull-timePittsburgh, PAPosted Jul 6About the role## What you'd be doingServes as contact for internal and external customers and responds to routine inquiries and needs. Resolves moderately complex issues and refers customers to appropriate personnel. Maintains records, details comments and complaints, and performs administrative duties.Panther CentralThe Office Of Business, Hospitality And Auxiliary Services (BHAS) Leads The University's Foundational Business Services And Is One Of The Many Units Under Finance And Operations . BHAS Performs Critical Services To Ensure Our Students, Staff, Faculty, And Visitors Have An Exceptional Experience On Campus, IncludingAll residence halls and University-owned leased apartments36 dining locations across campusHospitality services, including camps and conferences, the University Club, and Heinz Memorial ChapelUniversity Logistics, including student and campus mail, surplus property, campus printing, and moving servicesCampus Mobility, including parking lots and garages, campus shuttles, and commuting opportunitiesPanther Central – the University’s one-stop shop for all campus needs including Pitt IDsCampus retail operations, including three on-campus stores - The University Store on Fifth, Maggie & Stella's Cards & Gifts, and The Pitt ShopEssential Functions Serves as first point of contact for internal and external customers including guests, clients, faculty, staff, students, and vendors Responds appropriately to and ensures resolution of routine customer questions, needs, and issues; assesses needs and suggests alternative products or services Troubleshoots and handles moderately complex inquiries and issues Refers customers to supervisors and/or other departments as needed Maintains accurate record of customer interactions and transactions; details all comments and complaints; tracks and gathers information as needed Files documents, provides data entry, and completes forms requiring standard information Explains policies and procedures of housing, dining, parking, transportation, commuting, and Pitt IDs to students, parents, faculty, staff, and visitors Other duties and special projects as assignedPhysical EffortSitting, standing, walking, lifting (up to 35 pounds), carrying, reaching, pushing, and pulling.The University of Pittsburgh is an equal opportunity employer / disability / veteran.Assignment CategoryFull-time regularJob ClassificationStaff.Customer Service Representative IIJob FamilyAdministrative SupportJob Sub-FamilyCustomer ServiceCampusPittsburghMinimum Education Level RequiredAssociate's DegreeMinimum Years Of Experience Required3Will this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.Work ScheduleWednesday - Sunday 12-8PM or Thursday – Monday 3-11PMWork ArrangementHybrid: Combination of On-Campus and Remote work as determined by the department.Hiring Range$17.74/hour with overtime opportunitiesRelocation OfferedNoVisa Sponsorship ProvidedNoBackground CheckFor position finalists, employment with the University will require successful completion of a background checkChild Protection ClearancesNot ApplicableRequired DocumentsResume, Cover LetterOptional DocumentsNot Applicable