Customer Care Specialist — Solve, Help & Delight

Staffmark; Minnetonka (MN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, and vision benefits

Life and disability insurance

401(k) plan option

Supportive team environment

Job summary

Staffmark is hiring a Customer Care Specialist in Minnetonka, MN, offering $20.00 per hour. The first shift runs Tuesdays–Thursdays, plus weekends. You will handle inquiries by phone, email and other channels, enter orders, and follow up to ensure timely processing and customer satisfaction.

The role emphasizes product knowledge, order management, and cross-functional teamwork to deliver exceptional service. A high school diploma and SAP experience are preferred.

Qualifications

• High school diploma or equivalent with minimum of three years of customer care experience.
• Bachelor's Degree in marketing, sales, finance, or other business-related field.
• Previous experience with SAP application and contact management (ACD) system.

Responsibilities

• Respond to inquiries via phone, e-mail, chat, text or fax with pricing, availability, order tracking and product solutions.
• Enter orders via e-mail, EDI, phone or other channels.
• Follow-up with orders to ensure issues are resolved and achieve world-class customer care.
• Assist customers in navigating to and using the company website.
• Process returns and/or credits within brand guidelines and provide repair estimates when applicable.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Professionalism

Flexibility

Independence

Teamwork

Attention to detail

Typing/10-key

Education

High school diploma

Bachelor's degree (marketing, sales, finance, or business)

SAP experience

Tools

SAP

ACD system

Job description

Staffmark is hiring a Customer Care Specialist in Minnetonka, MN, offering $20.00 per hour. The first shift runs Tuesdays–Thursdays, plus weekends. You will handle inquiries by phone, email and other channels, enter orders, and follow up to ensure timely processing and customer satisfaction.

The role emphasizes product knowledge, order management, and cross-functional teamwork to deliver exceptional service. A high school diploma and SAP experience are preferred.