Customer Care Specialist

Staffmark Group; Minnetonka (MN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Life & Disability Insurance

401(k) Plan

Supportive team

Job summary

Staffmark Group is hiring a Customer Care Specialist in Minnetonka, MN. This role focuses on delivering exceptional service by answering inquiries, guiding customers through order processes, handling returns and credits, and assisting with website navigation.

The position requires strong communication, detail orientation, and teamwork. The ideal candidate has a high school diploma with 3+ years in customer care, plus SAP/ACD experience.

Qualifications

• High school diploma or equivalent with minimum of three years of customer care experience, preferably in a product support call center affiliated with manufacturing
• Bachelor's Degree in marketing, sales, finance, or other business-related field
• Previous experience with SAP application and contact management (ACD) system

Responsibilities

• Respond to requests and inquiries via phone, email, chat, text or fax with pricing, availability, and product information.
• Enter orders received via email, EDI, phone or other channels.
• Follow-up with customers on incomplete orders to ensure world class care.
• Help customers navigate to and use the website.
• Process returns and/or credit requests per brand guidelines and provide estimates for repair when applicable.

Skills

Multi-tasking

Customer focus

Communication skills

Attention to detail

Problem solving

Professionalism

Independent work

Teamwork

Reliability / attendance

Computer skills

10-key

Education

High school diploma or equivalent

Bachelor's degree in marketing, sales, finance, or business

SAP experience and SAP/ACD exposure

Tools

SAP

ACD system

Job description

Now hiring for a Customer Care Specialist

Location: Minnetonka, MN

Pay Rate: $20.00 per hour

Schedule: 1st Shift | Tuesdays, Wednesdays, Thursdays (9:30 AM - 6 PM) + Saturdays and Sundays (10:30 AM - 7 PM)

Talk, Solve, Smile-That's the Job.

Looking for Customer Care Specialist jobs in Minnetonka where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

This position is responsible for providing information about the Company's products and resources to customers and sales team members placing inquiries via phone, e-mail, or other communication channels.? This position also performs other functions and follow-up activities related to product returns, customer care, order entry and order management.

If your skills and experience are a good match for this role please apply today. This opportunity is being offered by Staffmark to qualified candidates.

Job Duties

• Respond to requests and inquiries received via phone, e-mail, chat, text or fax by providing accurate information regarding pricing and availability, order tracking information, cross reference look ups, and product solutions (e.g. projection screen, building mounting, rack configuration, camera specification, etc.) for our customers
• Enter orders received via e-mail, EDI, phone or other communication channels
• Follow-up with customers whose orders are incomplete or have issues that need to be resolved to ensure world class customer care
• Assist customers in navigating to and using website
• Process incoming requests from customers for returns and/or credit within brand guidelines, and, when applicable, giving estimates for repair and providing follow up to ensure timely processing
• Respond to customer non-technical problems in a timely fashion
• Identify opportunities to cross-sell or up-sell products from customer-initiated contacts
• Enter customer feedback tickets into SAP on a timely and consistent basis, regarding the types of calls and inquiries being received
• Maintain current knowledge of company products and processes through training and other available resources
• Follow established procedures to complete work
• Perform work at or above pre-established performance objectives
• Understand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace
• Cooperate in Safety Programs, initiatives, and investigations.

Education Requirements

• High school diploma or equivalent with minimum of three years of customer care experience, preferably in a product support call center affiliated with manufacturing
• Bachelor's Degree in marketing, sales, finance, or other business-related field
• Previous experience with SAP application and contact management (ACD) system

Experience Requirements

• Ability to multi-task and manage several duties simultaneously is essential
• Demonstrated customer-focus orientation
• Outstanding listening, comprehension and oral/written communication - including grammar, spelling, punctuation and writing composition skills
• Strong attention to detail, organization and follow-through skills
• Strong problem-solving skills
• High degree of professionalism including flexibility and willingness to change schedules to meet customer needs
• Proven ability to work independently and as a member of a team
• High degree of confidence and resourcefulnessProven reliability - attendance and punctuality
• Intermediate personal computer skills including prior use of standard functions with word processing, spreadsheet and e-mail packages
• Strong 10-key and keyboarding skills

Preferred Qualifications

• Intermediate personal computer skills including prior use of standard functions with word processing, spreadsheet and e-mail packages

Physical Capabilities

• Frequent computer, keyboard, and 10-key use.
• Regular telephone or headset use.
• Reading on-screen product and order information.
• Likely extended periods of desk work.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.