Customer Care Specialist

Staffmark; Minnetonka (MN); Vor Ort; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Weekly pay

Medical, dental, and vision benefits

Life and disability insurance

401(k) plan option

Supportive team environment

Zusammenfassung

Staffmark is hiring a Customer Care Specialist in Minnetonka, MN, offering $20.00 per hour. The first shift runs Tuesdays–Thursdays, plus weekends. You will handle inquiries by phone, email and other channels, enter orders, and follow up to ensure timely processing and customer satisfaction.

The role emphasizes product knowledge, order management, and cross-functional teamwork to deliver exceptional service. A high school diploma and SAP experience are preferred.

Qualifikationen

• High school diploma or equivalent with minimum of three years of customer care experience.
• Bachelor's Degree in marketing, sales, finance, or other business-related field.
• Previous experience with SAP application and contact management (ACD) system.

Aufgaben

• Respond to inquiries via phone, e-mail, chat, text or fax with pricing, availability, order tracking and product solutions.
• Enter orders via e-mail, EDI, phone or other channels.
• Follow-up with orders to ensure issues are resolved and achieve world-class customer care.
• Assist customers in navigating to and using the company website.
• Process returns and/or credits within brand guidelines and provide repair estimates when applicable.

Kenntnisse

Customer service

Communication

Multi-tasking

Problem solving

Professionalism

Flexibility

Independence

Teamwork

Attention to detail

Typing/10-key

Ausbildung

High school diploma

Bachelor's degree (marketing, sales, finance, or business)

SAP experience

Tools

SAP

ACD system

Jobbeschreibung

Now hiring for a Customer Care Specialist
Location: Minnetonka, MN
Pay Rate: $20.00 per hour
Schedule: 1st Shift | Tuesdays, Wednesdays, Thursdays (9:30 AM - 6 PM) + Saturdays and Sundays (10:30 AM - 7 PM)

Talk, Solve, Smile-That's the Job.

Looking for Customer Care Specialist jobs in Minnetonka where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

This position is responsible for providing information about the Company's products and resources to customers and sales team members placing inquiries via phone, e-mail, or other communication channels.? This position also performs other functions and follow-up activities related to product returns, customer care, order entry and order management.

This opportunity is being offered by Staffmark to qualified candidates.

Job Duties

• Respond to requests and inquiries received via phone, e-mail, chat, text or fax by providing accurate information regarding pricing and availability, order tracking information, cross reference look ups, and product solutions (e.g. projection screen, building mounting, rack configuration, camera specification, etc.) for our customers
• Enter orders received via e-mail, EDI, phone or other communication channels
• Follow-up with customers whose orders are incomplete or have issues that need to be resolved to ensure world class customer care
• Assist customers in navigating to and using website
• Process incoming requests from customers for returns and/or credit within brand guidelines, and, when applicable, giving estimates for repair and providing follow up to ensure timely processing
• Respond to customer non-technical problems in a timely fashion
• Identify opportunities to cross-sell or up-sell products from customer-initiated contacts
• Enter customer feedback tickets into SAP on a timely and consistent basis, regarding the types of calls and inquiries being received
• Maintain current knowledge of company products and processes through training and other available resources
• Follow established procedures to complete work
• Perform work at or above pre-established performance objectives
• Understand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace
• Cooperate in Safety Programs, initiatives, and investigations.

Education Requirements

• High school diploma or equivalent with minimum of three years of customer care experience, preferably in a product support call center affiliated with manufacturing
• Bachelor's Degree in marketing, sales, finance, or other business-related field
• Previous experience with SAP application and contact management (ACD) system

Experience Requirements

• Ability to multi-task and manage several duties simultaneously is essential
• Demonstrated customer-focus orientation
• Outstanding listening, comprehension and oral/written communication – including grammar, spelling, punctuation and writing composition skills
• Strong attention to detail, organization and follow-through skills
• Strong problem-solving skills
• High degree of professionalism including flexibility and willingness to change schedules to meet customer needs
• Proven ability to work independently and as a member of a team
• High degree of confidence and resourcefulness
• Proven reliability - attendance and punctuality
• Intermediate personal computer skills including prior use of standard functions with word processing, spreadsheet and e-mail packages
• Strong 10-key and keyboarding skills

Preferred Qualifications

• Intermediate personal computer skills including prior use of standard functions with word processing, spreadsheet and e-mail packages

Physical Capabilities

• Frequent computer, keyboard, and 10-key use.
• Regular telephone or headset use.
• Reading on-screen product and order information.
• Likely extended periods of desk work.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"The recruiter I worked with was very nice and understanding. They helped me find the job that was best for me." Staffmark Associate

Good vibes, good pay, good people.

What You Will Do

As a Customer Care Specialist you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Customer Care Specialist helps customers receive the information, assistance, and support they need while representing the organization with professionalism and respect. This role requires strong communication, organization, and customer service skills.

The Customer Care Specialist supports efficient business operations through accurate documentation, timely follow-up, and collaborative problem solving. Successful professionals contribute to positive customer relationships and long-term satisfaction.

This role offers rewarding opportunities for individuals who enjoy working with people and solving problems.