Customer Care Specialist | Problem Solver

Vital Records Control (VRC); Knoxville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Vital Records Control (VRC) is seeking a Customer Care Agent in Knoxville, Tennessee. The role involves interacting with customers, addressing inquiries, and resolving complaints efficiently.

The ideal candidate has customer support experience, strong communication skills, and the ability to multi-task. Working conditions include temperature variations, and physical demands involve lifting up to 50 lbs.

Join us at VRC to enhance customer satisfaction and ensure top-notch service delivery.

Qualifications

• Must have proven customer support experience.
• Ability to operate simple office equipment.
• Must know 10-key by touch.

Responsibilities

• Train and assist in the solution of customer problems.
• Answer incoming phone calls and respond to customer requests.
• Handle complaints and provide appropriate solutions.

Skills

Teamwork

Computer knowledge

Multi-tasking

Communication

Education

One year of customer support experience

Typing skills (45-55 wpm)

Pleasant telephone voice

Job description

Vital Records Control (VRC) is seeking a Customer Care Agent in Knoxville, Tennessee. The role involves interacting with customers, addressing inquiries, and resolving complaints efficiently.

The ideal candidate has customer support experience, strong communication skills, and the ability to multi-task. Working conditions include temperature variations, and physical demands involve lifting up to 50 lbs.

Join us at VRC to enhance customer satisfaction and ensure top-notch service delivery.