Customer Care & Billing Specialist

Kedia Corporation; Houston (TX); Vor Ort; USD 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading global service provider in Houston, TX is looking for a Customer Service Representative who will manage customer interactions, provide information about services, and resolve complaints efficiently. Candidates should possess strong communication skills and the ability to work in a fast-paced environment. Responsibilities include maintaining customer records and ensuring satisfaction. This position offers a dynamic workplace focused on innovation and growth.

Qualifikationen

• Must have excellent communication skills and respond appropriately to customer inquiries.
• Experience with customer service is preferred.
• Ability to resolve conflicts and handle complaints effectively.

Aufgaben

• Provide information about products or services to customers.
• Maintain records of customer interactions and transactions.
• Resolve service or billing complaints effectively.

Kenntnisse

Active Listening

Speaking

Service Orientation

Reading Comprehension

Persuasion

Critical Thinking

Writing

Negotiation

Tools

Avaya software

Microsoft Excel

Contact center software

Jobbeschreibung

A leading global service provider in Houston, TX is looking for a Customer Service Representative who will manage customer interactions, provide information about services, and resolve complaints efficiently. Candidates should possess strong communication skills and the ability to work in a fast-paced environment. Responsibilities include maintaining customer records and ensuring satisfaction. This position offers a dynamic workplace focused on innovation and growth.