Remote Customer Care Pro | Consultative Sales & Service

American Express; Saint Paul (MN); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Competitive pay with incentives

Flexible work environment

Career development through training

Job summary

American Express in Saint Paul, USA is seeking a Customer Care Professional to deliver high-quality service on inbound calls in a fast-paced, customer-first environment. You will consult with cardholders to understand needs and tailor solutions, promoting card benefits and engagement.

The role emphasizes strong listening and communication, ability to handle high call volumes, and adherence to regulatory guidelines. Remote work from within the United States is supported, with flexible shifts.

Qualifications

• Proven experience in customer service and consultative sales environments.
• Strong listening and communication skills with rapport building.
• Ability to manage a high call volume while meeting metrics.
• Integrity in handling sensitive member information and regulatory compliance.

Responsibilities

• Deliver high-quality service on inbound calls in a fast-paced environment.
• Consult with cardholders to understand needs and tailor solutions.
• Promote card benefits and products to deepen engagement.
• Improve selling skills, build rapport, and understand customer needs.
• Handle inquiries and update account data as needed.
• Meet and exceed performance targets (CSAT, sales, compliance, productivity).

Skills

Customer service

Consultative selling

Active listening

Written and verbal communication

High call volume management

Adaptability

Feedback utilization

Technical proficiency

Punctual and reliable

Integrity and compliance

Passion for selling tailored products

Education

Bachelor’s degree preferred

Job description

American Express in Saint Paul, USA is seeking a Customer Care Professional to deliver high-quality service on inbound calls in a fast-paced, customer-first environment. You will consult with cardholders to understand needs and tailor solutions, promoting card benefits and engagement.

The role emphasizes strong listening and communication, ability to handle high call volumes, and adherence to regulatory guidelines. Remote work from within the United States is supported, with flexible shifts.