Customer Success Specialist – Financial Services

GetJobSmart; Saint Paul (MN); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Cobalt West Group in Saint Paul, MN is hiring a Customer Service Representative who will support clients through phone, email, and chat. You will resolve inquiries, maintain strong relationships, and ensure accurate records while contributing to a high-quality customer experience.

You should bring a high school diploma or equivalent and proven customer service experience. The role offers a full-time schedule with a comprehensive benefits package and a deadline of November 22, 2026.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service.
• Excellent communication and interpersonal skills.

Responsibilities

• Answer and resolve customer inquiries via phone, email, and chat.
• Provide exceptional customer service and support.
• Maintain accurate and up-to-date records of customer interactions.
• Assist in the development and implementation of new customer service processes and procedures.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay informed about industry trends and best practices in customer service.

Skills

Communication skills

Customer-centric

Problem-solving

Interpersonal skills

Education

High school diploma or equivalent

Job description

Cobalt West Group in Saint Paul, MN is hiring a Customer Service Representative who will support clients through phone, email, and chat. You will resolve inquiries, maintain strong relationships, and ensure accurate records while contributing to a high-quality customer experience.

You should bring a high school diploma or equivalent and proven customer service experience. The role offers a full-time schedule with a comprehensive benefits package and a deadline of November 22, 2026.