Customer Experience Specialist – Fast-Paced Contract Role

Kedia Corporation; Saint Charles (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading business services firm in Saint Charles, MO is seeking a Customer Service Representative to provide outstanding support to customers. This role involves engaging with clients to deliver product information, resolve inquiries, and keep accurate records of interactions. Ideal candidates will demonstrate excellent communication skills and a strong service orientation. Join us to contribute to a dynamic team and enhance user experiences in a growth-oriented environment.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested and collect payments.
• Refer unresolved customer grievances for further investigation.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Avaya software

Microsoft Excel Knowledge

CRM software

Job description

A leading business services firm in Saint Charles, MO is seeking a Customer Service Representative to provide outstanding support to customers. This role involves engaging with clients to deliver product information, resolve inquiries, and keep accurate records of interactions. Ideal candidates will demonstrate excellent communication skills and a strong service orientation. Join us to contribute to a dynamic team and enhance user experiences in a growth-oriented environment.