Customer Care Specialist: Schedule, Support, Growth

Orkin; Illinois; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Paid vacation and holidays

Stock Purchase Plan

Job summary

Orkin is seeking a Customer Service Specialist in Illinois to be the friendly voice customers rely on for scheduling, problem solving, and support of field technicians. You will handle service requests, update records, and contribute to a high-quality customer experience with backed training and growth opportunities.

The role is a full‑time, on-site position offering competitive pay, benefits, and career advancement within a trusted pest control leader.

Qualifications

• Experience in customer service or administration preferred.
• Strong communication and listening skills.
• Comfortable with computers and scheduling systems.

Responsibilities

• Answer and schedule service appointments for customers.
• Navigate Windows and Web systems to track routes and schedules.
• Schedule technicians to minimize drive time and optimize routes.
• Identify customer concerns and assess service needs.
• Maintain accurate customer data and call details.
• Reschedule unserved accounts within 24 hours.
• Participate in quality assurance programs.

Skills

Customer service

Communication

Multitasking

Problem solving

Tools

Windows system

Web-based system

Job description

Orkin is seeking a Customer Service Specialist in Illinois to be the friendly voice customers rely on for scheduling, problem solving, and support of field technicians. You will handle service requests, update records, and contribute to a high-quality customer experience with backed training and growth opportunities.

The role is a full‑time, on-site position offering competitive pay, benefits, and career advancement within a trusted pest control leader.