Customer Service Specialist: Growth & Benefits

Orkin, LLC in; Champaign (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Matching

Paid Time Off

Employee Stock Purchase Plan

Career Growth Opportunities

Job summary

Orkin, LLC in Champaign, IL is seeking a Customer Service Representative (Administrative) to handle calls, schedule service appointments, and support field technicians. You will use Windows-based and web systems, multitask, and deliver high-quality customer experiences.

We offer training, growth opportunities, and a benefits-focused environment with a stable, long-term career path at a recognized pest-control leader.

Qualifications

• Experience in customer service or administrative roles.
• Strong communication and problem-solving skills.
• Ability to multitask and manage schedules.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
• Proficiently navigate a Windows-based and Web-based system to track routes and schedules; training provided.
• Schedule appointments and assist technicians to minimize drive time.
• Identify customer concerns and evaluate needs.
• Maintain customer database with accurate information.
• Reschedule unserved accounts within 24 hours.
• Participate in quality assurance processes.
• Safeguard privacy and proprietary information.

Skills

Customer service

Communication

Multitasking

Job description

Orkin, LLC in Champaign, IL is seeking a Customer Service Representative (Administrative) to handle calls, schedule service appointments, and support field technicians. You will use Windows-based and web systems, multitask, and deliver high-quality customer experiences.

We offer training, growth opportunities, and a benefits-focused environment with a stable, long-term career path at a recognized pest-control leader.