Customer Care Specialist - Problem Solver & Support Pro

Vital Record Control; Hudson (NH); On-site; USD 21,000 - 30,000; Full time

Job summary

Vital Record Control in Hudson, NH is seeking a Customer Care Agent to interact with customers, provide information about services, and resolve inquiries. In this role you will answer calls, faxes, and emails, identify customer needs, handle complaints, and guide customers to effective solutions with courtesy and professionalism.

You will perform data entry, update records, file documents, and support special projects as directed by the Customer Care Manager, contributing to a positive customer

Qualifications

• One year of experience or more in a customer-facing role.
• Proficiency in English and grammar.
• Pleasant telephone voice and manner.
• Ability to operate simple office equipment.
• Typing 45-55 wpm with high accuracy (95-100%).
• Proven customer support experience.

Responsibilities

• Answer incoming calls, faxes, and emails and respond to customer requests.
• Identify and assess customer needs to achieve satisfaction.
• Handle complaints and provide effective solutions and follow up to ensure resolution.
• Enter and update customer data in systems and perform related data entry tasks.
• Assist in filing, organizing, and storage of monthly documents and records.
• Support special projects as directed by the Customer Care Manager/Director of Operations.

Skills

Teamwork

Customer service

Communication

Multi-tasking

Time management

Adaptability

Typing 45-55 wpm

Job description

Vital Record Control in Hudson, NH is seeking a Customer Care Agent to interact with customers, provide information about services, and resolve inquiries. In this role you will answer calls, faxes, and emails, identify customer needs, handle complaints, and guide customers to effective solutions with courtesy and professionalism.

You will perform data entry, update records, file documents, and support special projects as directed by the Customer Care Manager, contributing to a positive customer