Customer Care Specialist: Resolution & Support

Vital Holdings LLC; Brooklyn Heights (OH); On-site; USD 30,000 - 46,000; Full time

Job summary

Vital Holdings LLC in Ohio is seeking a Customer Care Agent to interact with customers, provide information about services, and resolve inquiries and complaints. You will handle calls, emails, and faxes, perform data entry, and support team goals while maintaining accuracy and friendly service.

This role emphasizes timeliness, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• One year experience.
• Knowledge of English and grammar.
• Pleasant telephone voice.
• Ability to operate simple office equipment.
• Typing 45-55 wpm with 95 – 100% accuracy.
• Proven customer support experience.
• Must know 10-key by touch.

Responsibilities

• Train, explain tasks, and assist in the solution of customer problems.
• Answer incoming phone calls, faxes, emails and respond to customer requests.
• Identify and assess customer’s needs to achieve satisfaction.
• Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Go the extra mile to engage customers.
• Key in new box information for all accounts.
• Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
• Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder.
• At the end of each month, responsible for storing the previous month’s files in VRC boxes.
• Work on special projects as required by the Customer Service Manager or Director of Operations or as needs arise.

Skills

Customer service

Phone support

Data entry

Typing 45-55 wpm

English grammar

Education

One year experience

Job description

Vital Holdings LLC in Ohio is seeking a Customer Care Agent to interact with customers, provide information about services, and resolve inquiries and complaints. You will handle calls, emails, and faxes, perform data entry, and support team goals while maintaining accuracy and friendly service.

This role emphasizes timeliness, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.