Customer Care Specialist

Vital Records Control (VRC); Brooklyn Heights (OH); In loco; USD 23.000 - 32.000; Tempo pieno

Descrizione del lavoro

Vital Records Control (VRC) in Brooklyn Heights, OH is seeking a Customer Care Agent to handle inquiries and resolve complaints. You will answer calls, emails, and faxes, identify customer needs, and provide timely solutions, while maintaining high service standards.

The role requires a pleasant telephone manner, basic computer skills, and accurate data entry (10-key by touch). Training and growth opportunities are available within a collaborative team.

Competenze

• One year of experience in a customer service role.
• Proficient English with good grammar.
• Pleasant telephone manner.
• Typing 45–55 wpm with high accuracy.
• Knowledge of 10-key by touch.

Mansioni

• Answer calls, faxes, emails and respond to requests.
• Train and assist in solving customer problems.
• Identify customer needs to achieve satisfaction.
• Handle complaints and provide solutions within time limits.
• Go the extra mile to engage customers.
• Data entry including location changes and department assignments.
• Maintain and file customer paperwork monthly.
• Work on special projects as required by management.

Conoscenze

Customer support

Phone etiquette

Multi-tasking

English proficiency

Formazione

One year experience

Strumenti

10-key by touch

Office equipment

Descrizione del lavoro

Vital Records Control (VRC) in Brooklyn Heights, OH is seeking a Customer Care Agent to handle inquiries and resolve complaints. You will answer calls, emails, and faxes, identify customer needs, and provide timely solutions, while maintaining high service standards.

The role requires a pleasant telephone manner, basic computer skills, and accurate data entry (10-key by touch). Training and growth opportunities are available within a collaborative team.