Customer Care Specialist - Quick Resolutions

Vital Records Control (VRC); Hudson (NH); On-site; USD 21,000 - 30,000; Full time

Job summary

Vital Records Control (VRC) is seeking a Customer Care Agent in Hudson, NH to interact with customers, provide information on services, and handle inquiries and complaints. The role requires a friendly telephone manner, basic office software skills, and accurate data entry.

This full-time on-site position involves communicating with customers via phone, fax, and email, resolving issues, and maintaining records.

Qualifications

• One year of experience.
• Proficiency in English grammar.
• Pleasant telephone voice.
• Typing 45–55 wpm with high accuracy.
• Proven customer support experience.
• Must know 10-key by touch.

Responsibilities

• Answer incoming calls, faxes, emails and respond to customer requests.
• Identify and assess customer's needs to achieve satisfaction.
• Handle complaints and provide solutions and follow up to ensure resolution.

Skills

Teamwork

Computer literacy

Customer service

Multitasking

Time management

Flexible

Tools

10-key by touch

Job description

Vital Records Control (VRC) is seeking a Customer Care Agent in Hudson, NH to interact with customers, provide information on services, and handle inquiries and complaints. The role requires a friendly telephone manner, basic office software skills, and accurate data entry.

This full-time on-site position involves communicating with customers via phone, fax, and email, resolving issues, and maintaining records.