B2B Customer Service & Solutions Associate

WESCO; Jersey Village (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Wesco seeks an Associate Representative - Customer Service to respond to customer inquiries via telephone, e-mail, and walk-ins. You will resolve routine problems and communicate solutions to customers, while analyzing service needs and coordinating with other departments for follow-up.

Responsibilities include handling complaints, processing orders, maintaining records, and identifying opportunities to extend service or product offerings.

Qualifications

• High School Degree or Equivalent required; Associate degree preferred.
• 0-2 years of relevant experience.
• 1 year of sales experience preferred.
• Direct Sales (B2B) experience preferred.
• Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred.
• Knowledge of customer service principles and processes, including needs assessment and satisfaction evaluation.
• Ability to build working relationships across departments to support mutual objectives.
• Basic problem-solving skills and ability to analyze information to provide excellent service.
• Ability to research and resolve customer issues.
• Strong written and verbal communication skills.
• Basic computer skills and task prioritization abilities.
• Ability to build and maintain long-term client relationships.

Responsibilities

• Interacts with customers by phone or in person to provide information and ensure best service possible.
• Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
• Obtains and examines information to assess validity of complaints and determine causes.
• Receives and processes orders, provides information on pricing, service changes, and shipping.
• Keeps records of customer interactions and transactions, inquiries, complaints, comments, and actions taken.
• Refers unresolved grievances to designated departments for further investigation.
• Completes customer invoicing.
• Identifies additional product or service opportunities with existing or potential clients and determines appropriate management for opportunity.
• Maintains regular contact with existing clients and develops strategies to address their needs.
• Prepares for, attends, and participates in weekly sales meetings.
• Keeps current on industry trends, market activity and competitor products.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Relationship building

Education

High School Diploma or equivalent

Associate degree

Tools

CRM software

Job description

Wesco seeks an Associate Representative - Customer Service to respond to customer inquiries via telephone, e-mail, and walk-ins. You will resolve routine problems and communicate solutions to customers, while analyzing service needs and coordinating with other departments for follow-up.

Responsibilities include handling complaints, processing orders, maintaining records, and identifying opportunities to extend service or product offerings.