Customer Care Specialist — Problem Solver

WESCO; Livonia (MI); On-site; USD 32,000 - 48,000; Full time

Job summary

Wesco is hiring a Representative - Customer Service to respond to inquiries by phone, email, and walk-ins while resolving routine and some complex problems. You will analyze service needs and coordinate with other departments for follow-up as needed.

Responsibilities include supporting customers, addressing questions or concerns, and backing up inside/outside sales by email and phone. This is a full-time, on-site role based in Livonia, MI.

Qualifications

• High School degree or equivalent required.
• Associates’ degree preferred (Canada) or equivalent.
• 2-4 years of relevant experience.
• Strong interpersonal and written communication skills.
• Ability to work under pressure and pay attention to detail.
• Proficient with MS Word, Excel and email.

Responsibilities

• Respond to customer inquiries by phone, email, and walk-ins.
• Resolve routine and some non-routine problems and relay solutions to customers.
• Coordinate with internal departments for follow-up and serve as liaison.

Skills

Customer service

Communication

MS Word

Excel

E-mail

Problem solving

Education

High School Degree or Equivalent

Associates’ Degree preferred

Tools

MS Word

Excel

Email systems

Job description

Wesco is hiring a Representative - Customer Service to respond to inquiries by phone, email, and walk-ins while resolving routine and some complex problems. You will analyze service needs and coordinate with other departments for follow-up as needed.

Responsibilities include supporting customers, addressing questions or concerns, and backing up inside/outside sales by email and phone. This is a full-time, on-site role based in Livonia, MI.