On-Site Customer Service Pro: Problem Solver

Anixter International; Johnson City, Northern (TN, KY); Hybrid; USD 25,000 - 32,000; Full time

Job summary

Wesco International, Inc. in Johnson City, Tennessee, is seeking a Customer Service Representative to respond to inquiries by phone, email, and walk-ins. You will resolve routine issues and coordinate with other departments for follow-up, while supporting the sales counter when needed.

The role requires a high school diploma, 2–4 years of relevant experience, and strong communication skills. On-site position with a comprehensive benefits program and equal opportunity employment.

Qualifications

• High School Degree or Equivalent.
• 2-4 years of relevant experience.
• Strong interpersonal and written/verbal communication skills.
• Computer literate, including MS Word, Excel, and e-mail.

Responsibilities

• Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution.
• Resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the customer.
• Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Customer service

Communication skills

Attention to detail

Work under pressure

Education

High School degree

Tools

MS Word

MS Excel

Email

Job description

Wesco International, Inc. in Johnson City, Tennessee, is seeking a Customer Service Representative to respond to inquiries by phone, email, and walk-ins. You will resolve routine issues and coordinate with other departments for follow-up, while supporting the sales counter when needed.

The role requires a high school diploma, 2–4 years of relevant experience, and strong communication skills. On-site position with a comprehensive benefits program and equal opportunity employment.