Customer Care Specialist: Problem Solver & Liaison

Wesco; Lafayette (LA); On-site; USD 25,554 - 33,117; Full time

Job summary

Wesco in Lafayette, LA seeks a Customer Service Representative to respond to inquiries by phone and email, providing issue resolution and analyzing customer needs. You will refer complex cases to other departments for follow-up and ensure timely information delivery.

The role emphasizes clear communication, attention to detail, and the ability to work under pressure while supporting a diverse customer base and backing up the sales counter as needed.

Qualifications

• High School Degree or Equivalent required.
• Associates' Degree (U.S.)/College Diploma (Canada) preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literate, including effective working skills of MS Word, Excel, and e-mail.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Customer service

Communication skills

Interpersonal skills

Under pressure

Attention to detail

Professionalism

MS Word

MS Excel

Email

Education

High School Degree or Equivalent

Associates' Degree / College Diploma

Tools

MS Word

MS Excel

Email

Job description

Wesco in Lafayette, LA seeks a Customer Service Representative to respond to inquiries by phone and email, providing issue resolution and analyzing customer needs. You will refer complex cases to other departments for follow-up and ensure timely information delivery.

The role emphasizes clear communication, attention to detail, and the ability to work under pressure while supporting a diverse customer base and backing up the sales counter as needed.